Order Status

Thanks for your order!

Most orders are processed and shipped within 24 hours, or the next business day if received on a holiday or weekend. In many cases, you will be notified by email of the tracking number of your package.

When circumstances such as backordered product or billing problems prevent the prompt processing of your order, we will attempt to contact you (discreetly) to advise you of the situation. If you haven't heard from us within three business days of placing your order, we encourage you to contact us for resolution.

Our complete contact information can be found on the Contact Us page. Our customer care department is available at 800.791.3931 (toll-free in the United States), 707.476.0109, or orders@medicaltoys.com for order status information.

Alternatively, you can use the form below to request information about the status of your order. Please provide a valid email address and enough information to find your order so that we can research and respond to your inquiry promptly.